Privacy Policy

PRIVACY POLICY

Information pursuant to art. 13 REG. EU. 679/2016

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  1. Data Controller

Walbike srl

Registered office: Milan, Via Buonarroti n° 39, CAP 20145

VAT and Tax Code: 10129670963

Legal representative Mattia Adani (Sole Director)

PEC: walbike@pec.it

Contact email: info@walbike.com

Tel.: +39 02.97.24.05.27

  1. Subject and method of processing

The collection of personal data takes place only with your express consent during the order. Your data will be used only and exclusively to complete the order of the requested service/product. When the contract is concluded and after the purchase price has been paid in full, the processing of your data will be blocked and these will be deleted after the expiry of the retention period in accordance with commercial and tax law, unless you have agreed to further use of your data.

Walbike Srl is the owner of the e-commerce site www.walbike.com (“Site”) and is the counterparty of the purchase contracts concluded through the Site.

To make purchases through the Site, registration on the Site is required, which involves the activation of a reserved personal area on the Site called “My Account” (“Create an Account”).

Through the reserved area of ​​the Site called “My Account”, the logged in user can carry out, among other things:

- general activities (e.g. modifying the personal data provided;

- activities related to any purchases on the Site (e.g.: consulting the history of orders and returns; managing delivery and billing addresses; exercising the right of withdrawal).

Through the website www.walbike.com it therefore carries out a variety of services (“Site Services”) and, in particular:

- services related to Registration on the Site;

- services related to the offer and sale of products via the Site;

This information is therefore provided with reference to all the Services of the Site and, therefore, to the processing carried out by Walbike Srl as data controller:

- in relation to Registration on the Site, including access to and navigation on the Site;

- in relation to purchases on the Site;

- in relation to the request for assistance and customer care services concerning the Site Services;

- with the express consent of the interested party, in relation to the pursuit of the marketing and/or profiling purposes better described below.

  1. Purpose and legal basis of the processing

We process your personal data only in the presence of one of the conditions provided for by current legislation, and specifically:
a) for the conclusion and execution of a contract to which you are a party or for the execution of pre-contractual measures adopted at your request.
When we process your data for the conclusion and execution of a contract to which you are a party, we take care to use only the minimum information necessary. This basis legitimises the processing of personal data that occurs in the following activities:
- conclusion and execution of a purchase contract for the products or services offered on the site https://www.walbike.com/;
- registration on the Site and use of services reserved for registered users;
- management of your requests by our Customer Service.
The provision of your personal data for these activities is a contractual obligation. You are free to communicate your data to us or not, but in the absence of the requested data it will not be possible for us to conclude or execute the contract and your requests. This means that you will not be able to purchase the products and you will not be able to use the services of Walbike and we will not be able to manage your requests;
b) to comply with a legal obligation.
In the event of the conclusion of a contract for the purchase of goods or services on www.walbike.com, the processing of the user's data will take place to comply with the legal obligations to which we are bound in accordance with the tax provisions and other regulations to which Walbike Srl is subject. You are free to decide whether to conclude a contract and whether or not to communicate your data to us, but if you conclude it, your data will be necessary and will be processed to comply with the aforementioned legal obligations to which we are bound.
c) for our legitimate interest.
Your personal data may be processed to prevent and prosecute any fraudulent, counterfeiting or abusive activities (including by third parties) in conflict with current regulations, the contractual provisions applicable to the Site and related services, and the rules of fairness and good faith.
In this case, the processing of your data does not derive from a legal or contractual obligation, but responds to our legitimate interest. Upon your request, we will be able to provide you with detailed information on the legitimate interest underlying the processing indicated above and on the related so-called balancing test;
d) on the basis of your consent.
We will carry out the following processing only if you have given us your express consent:
Sending our newsletters via email (communications on news and commercial promotions);
Providing us with your personal data for these activities is absolutely optional. You are free to provide us with your data for these purposes or not, but in the absence of this it will not be possible for us to send you the newsletters.

In particular, for your payments you have the option of choosing between different payment service providers or payment methods commonly used in online commerce, such as prepayment, payment via PayPal or invoice. For this purpose, payment data such as billing addresses, IBAN, BIC and the chosen payment method may be transmitted to these service providers. This also includes data directly related to payment processing, such as data used by external payment service providers for identification purposes (e.g. first and last name, address, gender, email address, IP address, telephone number, PayPal ID), device information (e.g. IP address, device type, operating system) or data necessary to create an invoice, such as quantity of items, item number, invoice amount and tax percentages. These payment service providers may also process data on your previous payment behavior and probability data on your future behavior. For the purpose of verifying payments, for example to approve the delivery of purchased goods/services, we also receive payment data from payment service providers. We also receive personal and financial information from payment service providers as part of any legally required identity verification.

If you have not given your consent in accordance with Art. 6 para. 1 lit. a GDPR, the legal basis for the transmission of data to payment service providers in the context of contract execution is Art. 6 para. 1 sentence 1 lit. b GDPR, since the processing is necessary for the execution of the contract and the processing of the order.

The legal basis for the data processing carried out by payment service providers under their own responsibility is indicated in the data protection information of each payment service provider:

PayPal (Europe) Sa rl et Cie, SCA, 22-24 Boulevard Royal, 2449 Luxembourg, Luxembourg (“PayPal”). Further information is provided in the PayPal Privacy Policy.

Visa, Visa Global Privacy Office 900 Metro Center Blvd, Foster City, CA 94404 United States, full privacy policy: https://www.visaitalia.com/termini-di-uso/informativa-sulla-privacy-globale-di-visa.html

Mastercard: https://www.mastercard.it/it-it/vision/essere-associazione-responsabile/privacy.html#contactUs

American Express: https://www.americanexpress.com/us/company/privacy-center/online-privacy-disclosures/#privacy-statement

Depending on the location from which you access the site, the payment methods offered and the payment service providers available may vary.

We would like to point out that the most efficient way to resolve data protection issues is to contact the respective payment service provider directly, because only this provider has direct access to the data and is therefore able to take appropriate intervention measures.

  1. Communication of personal data to third parties

In the case of parcel and shipment deliveries, we will communicate your name, address, telephone number and email address to the transport service providers with whom we collaborate by virtue of the contract, and, if necessary, to the order processors, so that they can process the delivery and contact you to announce and coordinate the delivery. the purposes indicated in this notice, your personal data may be communicated to other companies controlled by the Data Controller or to third parties who operate in collaboration with the Data Controller in the provision of services, duly appointed as data processors or processors. In particular, among these:

  1. a) Financial institutions and companies specialized in online payments and in the detection and prevention of

scams.

  1. b) Technology service providers.
  2. c) Suppliers and collaborators of logistics, transport and delivery services.
  3. d) Customer service providers.
  4. e) Suppliers, collaborators and partners of marketing and advertising services.

Furthermore, for all the purposes indicated in the information, your data may also be communicated abroad,

within or outside the European Union, in compliance with the rights and guarantees provided by the legislation

in force and after verifying the adequacy of the level of protection guaranteed by the third country.

Finally, your data will be processed by internal resources within the Data Controller's offices, who have been adequately trained and who

operate as personnel authorised to process personal data.

Your personal data is managed for the E-commerce activity by the Shopify platform in its capacity as independent data controller. You can read the complete information at any time and exercise your rights at the following link: https://www.shopify.com/legal/privacy .

You may request or consult the list of data controllers at any time by writing to the Data Controller's address referred to in point 1 above.

  1. Duration of treatment

We will delete all above-mentioned data at the latest after the expiry of the legal warranty period, unless applicable law provides for an obligation or right to further storage of data.

For payment processing, we will pass on your payment data to the credit institution commissioned or the payment service selected during the ordering process.

  1. The rights of the interested party

We inform you that you have the right to ask the Data Controller to access your personal data and to rectify them if inaccurate, to delete them or limit their processing if the conditions are met, or to oppose their processing for legitimate interests pursued by our Company, as well as to obtain the portability of the data provided, only if subject to automated processing based on your consent or on the contract. You also have the right to withdraw the consent given for the processing purposes that require it, without prejudice to the lawfulness of the processing carried out up to the moment of withdrawal. You may exercise these rights by contacting the Data Controller, at the contact details indicated in point 1 of this information, indicating the reason for your request and the right you intend to exercise. If deemed necessary for the purposes of your identification, we may ask you to provide us with a copy of a document certifying your identity. Please note that if you have registered for the services as a user, you can also access the specific personal data section of your account to modify or update it. In any case, please note that by actively providing us with your personal data by any means, you guarantee its truthfulness and accuracy and undertake to notify us of any changes. Any loss or damage caused to the Owner or to a third party due to erroneous, inaccurate or incomplete information provided in the registration forms will be the sole responsibility of the user. Generally, you are required to provide us only with your personal data, not the data of third parties, except as provided in the privacy and cookie policy. We also inform you that you have the right to lodge a complaint with the Guarantor for the protection of personal data (www.garanteprivacy.it) for the protection of personal data

  1. Cookies

On this website we use cookies and similar technologies owned by us or provided by third parties.

The website www.walbike.com uses only technical cookies, not profiling cookies, to improve the services offered, which cannot be disabled. The only additional cookies that could be used are those of the third-party website https://it.shopify.com/legal/cookies used for our e-commerce. From the link above you can view the cookies used and possibly disable them.

Cookies are small text files that your browser can store on your device. Cookies are not used to run programs or download viruses to your computer. Similar technologies include in particular technologies such as web storage (local / session storage), fingerprints, tags and pixels. Some cookies remain on your computer for a certain period of time and allow us to recognize your computer on your next visit (permanent cookies).

Most browsers accept cookies and similar technologies by default. However, you can generally configure your browser settings so that cookies and similar technologies are rejected or stored only with your prior consent. In the security settings you can also accept or prohibit temporary cookies and cookies stored independently of each other. If you disable cookies, some functions of our e-commerce may not be usable, some web pages may not be displayed correctly and some of the options offered may not work properly. For example, to use the shopping cart it is necessary to enable temporary cookies. The data stored in our cookies will not be linked to your personal data (name, address, etc.). Without your explicit consent we will not link the data stored in our cookies to your personal data (name, address, etc.).

Saved cookies can be deleted at any time via the appropriate menu item in your browser or by deleting them from your hard drive. Further information can be found in your browser's help menu. Session cookies are deleted when you leave the website and are only used to enable easy navigation on the site and easy

Can the use of cookies be disabled?

Yes, it is possible to disable cookies. However, as already indicated, if you choose to disable cookies, some parts of our e-commerce site may not be accessible and navigation may be less functional or it may not be possible to use some of the services offered.

If you wish, you can limit, block or delete cookies by changing your browser settings. Although each browser has its own specific way of configuring parameters, it is generally possible to change the cookie settings from the “Preferences” or “Tools” menu. For more information on how to configure cookies, we invite you to consult the “Help” menu of the browser in use.

  1. When we deem it appropriate, we may modify the information contained in this policy. In this case, we will communicate it in various ways (for example, by publishing it on the site sites) or by forwarding a specific email if the change affects the purposes for which the data was collected, so that you can review the changes, make your assessments and, if necessary, oppose or cancel any services or functions.